Frequently Asked Questions

I have a home health aid who visits every day to make my food in the morning- is that a problem?

Our proprietary analytics are designed to differentiate the activities of multi-occupant homes.

I live with other persons- how will you be able to tell the difference between my activities and my spouse's?

Our proprietary analytics are designed to differentiate the activities of multi-occupant homes. Our nurses are able to accurately monitor patients in multi-occupant homes.

What happens if I fall? Can you immediately detect that?

No, Sensorum’s service is currently designed for our nurses to detect the early onset of illness. We are developing solutions for fall detection.

What should I expect when Sensorum shows up at my house?

Our installation specialists will arrive on-time and with proper identification. They will ask you to provide a walk through of your home–specifically your bedroom, bathroom, kitchen, and living room– to provide a better understanding of where to place our devices. Device placement should take about 30 minutes. Our specialists will do their best to answer any questions you may have before leaving, and we will also provide a 24/7 contact number to answer any other questions that might come up.

How much does it cost?

The Sensorum platform is zero-cost to patients, and we will never send you a bill. Patients could still be subject to standard co-pays associated with their existing insurance plan

What does Sensorum monitor?

Sleeping, coughing, bathroom use, kitchen use, chair use, front door activity

Do the sensors make noise?

No, all sensors are completely silent.

Does Sensorum install any cameras?

No, we do not use cameras of any kind and patient privacy is our top concern.

How often will I be contacted?

We will contact you via phone only if we detect a concerning change in your routine that may indicate you are starting to get sick.

How are you preserving my privacy?

Sensorum monitors specific signals, only looking for changes in your routine that correlate to your health. We use state-of-the-art data protection techniques including industrial-grade encryption and strong password paired with multi-factor authentication controls.

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